Linkline is a quick response telephone service that lets you tell someone when you need help at home. It offers peace of mind to you and your friends and family.

It costs:

• nothing to install
• from £19.98 a month depending on the products and services you choose 

How it works

You receive a telecare device that can be triggered from anywhere in your home.

Once a call is received, our staff will be able to speak to you and decide what action to take. For example, we may call an ambulance, the police, or your GP.

If you are unable to speak, we will contact your nominated responders and ask them to visit you. These may be family members or friends. 

You will need at least two responders. If you have a problem providing two responders, you can choose a service where a member of our staff responds instead. We can discuss this with you when you apply.

Assessment

After you apply or are referred to Linkline, we visit your home to assess your circumstances and living space.

We then decide which products and services best suit your needs.

Products and services

The products and services we have available are:

• basic pendant and alarm unit
• falls detector
• medication dispenser that sends an alert when medication is missed
• smoke and carbon monoxide detectors, linked to unit
• bogus telephone caller alert button
• GPS tracker for people who are prone to wandering
• Ownfone, a mobile device with no phoneline (generally for people leaving hospital or with short term conditions)

Further information:

• email: linkline@hounslow.gov.uk
• phone: 0300 013 4735

Out of hours emergencies 

First, check our out of hours emergencies guidance to decide the best thing to do. 

If you still wish to call Linkline, the phone number is 0300 013 4735.